Terms of service

1. Operator and service

These Terms govern Sharcio, a global online platform operated by the Czech sole trader identified above. Sharcio connects creators and companies through profiles, search, discovery and collaboration opportunities. The Privacy Policy explains personal-data processing; acknowledging that notice is not consent to every form of processing.

2. Eligibility and accounts

You must have the legal capacity and any legally required authorization to use the service and make purchases. A company representative must be authorized to act for that company. Where a minor's use requires a parent or guardian's authorization under applicable law, that authorization is required. Referral and Ambassador participation separately require age 18 or above.

Provide accurate registration information, protect your credentials, and notify support of suspected unauthorized access. Do not impersonate others or evade a suspension. Email/password and Google sign-in follow the same account rules. Signing in through Google does not itself record acceptance of a particular Terms version; applicable acceptance is handled separately.

3. Creator profiles

Creators may add a biography, country, categories, images, portfolio, rates, statistics and supported external links. Platform links are optional. You control the available publication and contact settings and are responsible for information you publish. Creator-provided statistics are not a guarantee of independent verification by Sharcio.

4. Company profiles

Companies may publish business information, images, a gallery, supported links and public contacts. Provide information you are entitled to publish and keep it current. A company profile or membership badge does not certify a business or imply that Sharcio has verified its claims.

5. Independent collaborations

Collaboration listings are free, subject to active-listing limits, publication lifecycle and moderation rules. Users arrange and communicate about their actual collaborations independently, outside Sharcio. Sharcio is not a party, employer, agent or guarantor in those deals and does not take a commission from collaboration deals.

The parties agree their own scope, payment, delivery, permissions and disclosures. Assess counterparties before sharing confidential information or making payments. Sharcio does not guarantee a response, suitable counterparty, payment or successful performance. Paid promotion does not extend a collaboration's publication period or override visibility rules.

6. User responsibilities

You are responsible for your content, permissions and dealings with others, including applicable advertising, consumer, tax and professional obligations. Do not misrepresent statistics, pricing, availability, sponsorships or qualifications. Observe external platforms' rules and identify commercial communications where required.

7. Acceptable use and reports

Do not publish unlawful, fraudulent, infringing or exploitative content; harass or threaten others; distribute malware or spam; disclose private information without authority; or misuse another person's identity or image. Do not bypass access controls, manipulate ranking or payment evidence, scrape personal data for abuse, or interfere with security. Use the available Report controls or support contact to identify suspected violations and explain the concern.

8. Memberships and prices

Creator Basic and the Basic company profile are free. For both creators and companies, Premium is EUR 10 per month and Gold is EUR 49 per month. Pricing describes the current features, limits and restrictions. Check the total payable amount and applicable tax information before confirming payment. Membership identifies a plan, not an endorsement or identity verification.

9. Recurring billing and cancellation

Premium and Gold renew monthly until cancelled. Completing a subscription purchase authorizes the recurring charges shown at checkout. Subscription controls on Pricing support cancellation at the end of the current paid period; cancellation of renewal does not itself refund that period. A pending cancellation may be removed where supported by the subscription state.

Supported upgrades and downgrades show their billing effect before confirmation and may take effect immediately or at a scheduled period. Do not assume a plan change generates a refund. Failed or incomplete payment may prevent paid access. Contact support if billing cannot be managed through the available controls. Future price changes will be communicated before they apply, with an opportunity to cancel renewal and any additional rights required by law.

10. One-time promotions

Creator Profile Top Boost, Collaboration Top Boost and Collaboration Highlight each cost EUR 10 for a 30-day promotion. Spotlight costs EUR 99 for the period described below. These are separate one-time purchases, not automatically included with membership. They apply to the eligible target selected at checkout and require confirmed payment and applicable scheduling, not merely a return from checkout.

11. Top Boost

Creator Profile Top Boost and Collaboration Top Boost add ranking priority during their active period. Repeat purchases follow the applicable stacking or extension rules. They do not guarantee first position, exclusive placement, views, enquiries or commercial results. Other ranking inputs and public-eligibility requirements still apply.

12. Collaboration Highlight

Highlight changes the selected eligible collaboration's visual presentation in supported listings. It does not add ranking points. Repeat purchases extend the active Highlight period under the existing extension rules. Highlight and Collaboration Top Boost may coexist, but neither overrides collaboration expiry, archiving or moderation.

13. Spotlight

New Spotlight bookings cost EUR 99 for a selected Europe/Prague calendar day, midnight to midnight, subject to availability and a shared limit of four positions per day. A day is normally 24 hours but may be 23 or 25 hours when clocks change. The booking screen and purchase record identify the actual period. Historical fixed 24-hour purchases retain their original period.

Spotlight rotates with other eligible placements on supported surfaces, including Discover, Blog articles and eligible Basic public profiles. It is separate from search-ranking boosts and is not continuous exclusive display or a guarantee of traffic or commercial outcomes. A target must remain public and eligible. Hiding, archiving or closing a target does not automatically refund or reschedule a booking.

14. Payment processing

Stripe processes platform payments and applicable partner payout onboarding. Use an authorized payment method and accurate billing information. Stripe's terms and privacy notice may also apply to its services. Sharcio retains payment references and entitlement evidence, not your full card number or card security code entered on Stripe-hosted forms. Never send payment credentials to support.

15. Withdrawal, refunds and complaints

Mandatory consumer rights take priority. EU/EEA consumers purchasing a service online generally have 14 days from concluding the contract to withdraw without giving a reason, subject to statutory exceptions. Send a clear withdrawal statement to support by email or to the operator's address above, with enough information to identify the account and purchase. No special form is required.

Where you expressly request performance during that period, payment for service already supplied may be due only as permitted by law. Loss of withdrawal rights after full performance requires the legally necessary conditions, including any required prior express consent and acknowledgement. Ordinary sign-in, payment or feature activation alone is not treated by these Terms as that consent. Rights concerning faulty or non-conforming services remain unaffected.

Cancelling renewal, closing an account or hiding content is not itself a refund request. Contact support about duplicate charges, failed delivery, service defects or other refund enquiries. Requests are assessed against purchase evidence and applicable law; no blanket no-refund policy or automatic refund guarantee applies. Legally due reimbursements are made within the applicable statutory period.

16. Referral and Ambassador programs

Referral Partner and Ambassador are separate programs for eligible creators. Referral Partners earn 20% and Ambassadors earn 30% on qualifying payments made by referred customers during their first 12 months after registration. These commissions concern payments to Sharcio, not collaboration deals between users.

Participation, attribution, qualifying payments, reversals and payouts are governed additionally by the applicable separate partner agreement and eligibility rules. Ambassadors require Sharcio approval. This page does not enroll a participant, publish a partner agreement or promise a payout. Agreement acceptance and required payout identification remain separate requirements.

17. Sharcio intellectual property

Sharcio's branding, interface and original platform materials belong to the operator or licensors. Ordinary use of the service does not authorize commercial exploitation or copying of protected branding, software or materials. Third-party names and logos belong to their owners and do not imply affiliation.

18. Your content

You retain ownership of your content and must have the rights needed to upload and publish it, including permissions for identifiable people and third-party materials. You grant Sharcio non-exclusive permission to store, reproduce, technically format and display it as necessary to provide the service and your chosen public presentation. Formatting includes resizing, cropping and thumbnails without materially misrepresenting the content.

19. Public sharing and removal

Public profiles and listings may be viewed, linked to and shared, including through search engines and social previews. Service-related use does not transfer ownership or license content to unrelated advertisers. Separate advertising campaigns using your identity or content require any additional permission required by law. Removal or hiding stops normal public presentation but does not automatically erase retained records, public-media URLs, previously shared copies or external caches.

20. Availability and changes to the service

Maintenance, interruptions and external-service changes may affect availability. Sharcio does not promise uninterrupted access, particular reach or compatibility with every service. Features may evolve, subject to rights attached to purchased services. Material adverse changes to ongoing paid services will be communicated with notice and remedies required by law.

21. Moderation and suspension

We may restrict content or access for unlawful activity, breach of these Terms, security threats or other justified protection of the service and its users. Measures may include hiding content, archiving collaborations or suspension. Where required and legally permitted, we provide a reason and a way to object through support. Urgent security measures or legal restrictions may limit advance notice.

22. Account closure

You may close your account through Settings. Closure stops normal access and public availability, archives collaborations and initiates billing cleanup. Provider failures may require billing reconciliation; contact support about continued charges. Closure does not automatically refund purchases, delete the authentication identity or stored media, or erase financial, referral, agreement and moderation history. Erasure follows the privacy process. Restoration of access, where available, does not promise automatic republication or reactivation of subscriptions or promotions.

23. Disclaimers and liability

Sharcio does not guarantee user content, external links or independently arranged collaborations. To the extent permitted by law, it is not responsible for losses caused by independent counterparties or circumstances beyond its reasonable control. Nothing excludes liability for fraud, intentional misconduct, gross negligence, injury or other liability that cannot lawfully be excluded, or limits mandatory consumer remedies. Responsibility for a particular loss remains subject to applicable law.

24. Governing law and disputes

Czech law governs these Terms without depriving consumers of mandatory protections under the law of their habitual residence. Contact support first to seek resolution. Courts with jurisdiction under applicable law remain available; no exclusive Czech forum is imposed on consumers contrary to statutory rights. Eligible consumer disputes may also be submitted to the Czech Trade Inspection Authority's alternative dispute resolution service without losing available judicial remedies.

Czech Trade Inspection Authority: consumer dispute resolution

25. Changes to these Terms

Terms may be updated for service, legal or security changes. The version and effective date identify the text. Material changes will be communicated through appropriate in-service notices or account email, with advance notice and renewed acceptance where required. Changes do not retroactively remove accrued rights or rewrite historical purchases. You may stop using the service and cancel renewal if a change is unacceptable, without losing mandatory remedies.

26. Contact

Use the support email below or the business address above for service, billing, content and Terms enquiries. Use the separate privacy contact for personal-data matters. Include only the information needed to identify your issue, never passwords or complete payment credentials.